Legal / Privacy

Privacy Policy

Last updated: 5 June 2026

This Privacy Policy explains how Benum Hill Fruits collects, uses, stores and protects personal data submitted through this website and related contact channels.

Information we collect

  • Contact form details such as name, company, email, phone number, enquiry type and message.
  • Partner, agent, distributor and export enquiry details such as role, target market, expected volume, preferred variety and business requirements.
  • Orchard Visit booking details such as visit date, visit type, guest information and booking notes.
  • Checkout order inquiry details such as customer contact information, selected products, quantities, delivery notes and order request summary.
  • WhatsApp or WeChat contact details if you choose to contact us through those channels.
  • Basic technical information such as page source, browser user agent and website interaction records needed to process enquiries securely.

How we use your information

  • To respond to your enquiry, booking request, product request or business cooperation request.
  • To confirm product availability, seasonal supply, delivery arrangements, payment method and order details.
  • To support partner, agent, distributor, OEM, export or orchard visit discussions.
  • To maintain internal enquiry and order inquiry records for customer service and operational follow-up.
  • To improve website performance and service quality, where analytics tools are later enabled with consent.

Storage and notification

Customer enquiries and order inquiries are stored in Supabase as the website backend record system. After a successful enquiry or order inquiry submission, an email notification may be sent to enquiry@benumhillfruits.com so our team can follow up.

Access to enquiry and order records is limited to authorised Benum Hill Fruits staff or service providers who need the information to support website operations, customer service, fulfilment or business communication.

WhatsApp and WeChat

If you use WhatsApp or WeChat to contact us, your communication may also be processed under the privacy practices of those platforms. Please avoid sending sensitive information that is not needed for your enquiry.

Retention

We retain enquiry and order inquiry records for as long as reasonably required for customer service, business follow-up, legal, accounting, operational and dispute-resolution purposes. Records may be deleted or anonymised when they are no longer required.

Your rights and contact

You may contact us at enquiry@benumhillfruits.com to request access, correction, update or deletion of your personal data, subject to applicable legal and operational requirements.

Image and content protection

Images are for display purposes only and remain the property of Benum Hill Fruits. Unauthorized downloading, copying, reposting, or misuse is strictly prohibited.

For further assistance, please contact enquiry@benumhillfruits.com.

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